Booking conditions and information
1 - THE CONTRACT
The contract is made between the Visitor and the Owner of the property for which the booking is made and is deemed to be made subject to these Conditions of Hire and the Booking Conditions and Information contained herein. The acceptance of a booking from a Visitor creates a contract between themselves and the Owner of the property. Once the Booking Form and Deposit have been received the holiday booking is then firm, and the full rent will be required, even if you have to cancel your holiday. (see clause 6 in these Booking Conditions).
2 - PAYMENT AND DEPOSIT
The Visitor will be asked to complete a Booking Form or to book online and send this with a payment for 25% of the tariff rate plus an extra £100 security deposit, to formally secure the booking for you. We do not accept Stripe online payments and bank transfers, including deposit refunds payments to the visitor on departure. We will also require the names and ages of all guests in your party. The security deposit is held against any damage or cleaning that is done/needed in the property. Deposits are NOT refundable upon cancellation for any reason. The deposit will also be used to cover cancellation charges (see clause 6). The security Deposit of £100, or balance of Deposit, will be returned to the Visitor, as soon as administratively possible after departure providing that everything is in order. Telephone reservations will be held for 24 hours and officially confirmed once we have received your completed Booking Form and payment. The balance and/or full rental payment must be received 12 weeks before arrival date. No reminder will be sent for this money. Please note our prices are per property per week. Should you book within 12 weeks of your arrival date, the full balance is due. If any items left behind after your departure are to be collected from a property and/or returned, then a £10.00 handling charge, plus postage and packaging will be deducted from your returnable deposit.
3 - OVERCROWDING
In no circumstances is it allowed for the maximum number of persons stated in the property description to be exceeded at ANYTIME. We reserve the right to terminate the Contract and the visitor will be liable for all the full booking hire charge and the deposit automatically forfeited. We do not allow parties as our properties are designed as relaxing family holiday accommodation.
4 - ARRIVAL AND DEPARTURE TIMES
Visitors may take up occupation after, 1.00pm for the Crows Nest and 3.30pm for the Boathouse and Lighthouse, and must vacate promptly by, 10.00am for the Crow's Nest and 11.00am for the Boathouse and Lighthouse, on departure day. (Please note that early arrival or late departure may result in a deduction from your returnable deposit)
5 - RE-BOOKING
We offer a loyalty system to current guests in that you may re-book the same week the following year before anyone else. We run a Week Number booking system in-line with the International Calendar. For example if you book week 10 this year you may re-book week 10 automatically the following year, providing you contact us within 48 hours of leaving. After this time weeks will be released on our website for general bookings.
6 - DAMAGE
Visitors must leave the properties as they find them. Cleaned and tidy condition. Any damage or breakages are the responsibility of the Visitor. Please advise us of any breakages that occur before you vacate otherwise you risk losing all of your deposit.
7 - CANCELLATION
Once the Deposit and initial payments have been paid and accepted visitors are liable for all the charges of the holiday, a binding contract has been deemed to be made between the holiday Visitor and the Owner. Any cancellation made by the Visitor (for whatever reason) shall be in writing via email, please obtain a confirmation reply from us directly (not an auto receipt) that this has been received. Any cancellation deemed necessary by the owners (for whatever reason) shall also be In writing, giving as much notice as possible to the visitor. The effective date of cancellation is when written notification is received. In the event of the visitor cancelling, we will endeavour to rebook the holiday accommodation but a cancellation charge of £200 will be levied on the Visitor. If we are unable to rebook the accommodation, the Visitor will be liable for the full amount due even if the accommodation is not taken up (payment is due 12 weeks prior to the start of the holiday). We would strongly recommend Visitors arrange full travel insurance (including cancellation cover) as soon as they submit the Booking Form/payment. Should it be necessary for the owners to cancel a full refund will be issued.
8 - PETS
Pets are allowed in the Crows Nest and Boathouse subject to agreement with the owner, depending on breed type. We generally only allow small lap dogs, but please ask for further details. There is an additional £50 deposit per pet, per week, in addition to the property deposit. This is refunded after your stay providing the property has been left in good order. THERE are NO PETS allowed in the Lighthouse at all.
9 - SMOKING
All properties are strictly no smoking.
10- Shoes - We ask that no shoes to be worn in the houses! Thank you.